ORLANDO, Fla.--(BUSINESS WIRE)--ZeroChaos, a global workforce solutions company, announced today that the company is among the winners of Inavero’s 2012 Best of StaffingTM competition in both the Customer Satisfaction and Talent Satisfaction categories.
“How likely would you be to recommend ZeroChaos to a friend or colleague? What is the primary reason for the rating you provided? What is one thing we could be doing differently to increase the value of our services to you?”
To earn this prestigious award, companies were required to obtain a minimum score on a Net Promoter Survey, a methodology for measuring customer loyalty developed by author Fred Reichheld. The three-question survey asks participants “How likely would you be to recommend ZeroChaos to a friend or colleague? What is the primary reason for the rating you provided? What is one thing we could be doing differently to increase the value of our services to you?" Award recipients, on average, scored four times higher than the staffing industry in general.
"Winning this award once is an achievement, but earning it continuously for the past four years demonstrates our superior commitment to customer satisfaction,” says Harold Mills, CEO of ZeroChaos. “This also demonstrates that a truly vendor-neutral model allows us to be innovative and responsive to our customers in ways that other companies simply can’t. We are very excited to continue our efforts and success in this arena.”
ZeroChaos is the only true vendor-neutral managed services provider (MSP) among this year’s award recipients – an MSP without staffing company ownership or connections. This model enables ZeroChaos to provide a broader scope of innovative solutions for their customers, creating strong long-term partnerships. True vendor neutrality leads to greater cost controls, higher-performing suppliers, and, as illustrated by ZeroChaos repeated recognition, more satisfied customers.
Founded in 1999 and headquartered in Orlando, Florida, ZeroChaos is the world’s largest vendor-neutral Managed Services Provider. Built on innovation, ZeroChaos solutions are at work in over 96 countries across the globe, successfully serving a variety of clients. ZeroChaos is one of the largest and fastest growing firms in the country. For more information on ZeroChaos, please http://www.zerochaos.com/ and follow CEO Harold Mills on Twitter at http://twitter.com/haroldmills.