FRISCO, Texas--(BUSINESS WIRE)--The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that they have executed an agreement with Coordinated Systems, Inc. (CSI), the providers of Virtual Observer recording and workforce optimization suite, to resell Community within their existing framework. CSI will be marketing Virtual Observer Community directly and thru their channel partner network.
“The open platform, broad compatibility with different ACD manufacturers, truly innovative feature set and multi-channel communications gateway distinguished Community as the obvious product of choice for CSI. We could not be more pleased to leverage those advantages within our toolkit.”
“CSI evaluated many workforce management solutions to find the right partner and compatible technology,” said Daryl A. Gonos, principal responsible for sales and marketing at WFMSG. “We are excited about the synergy between the products, the companies and the market potential of combining two such modern and widely heralded solution sets,” he concluded.
“Community is web-based, architected on .NET framework, supports a variety of fully virtualized configurations and readily scales, like other products within the Virtual Observer family,” said CSI’s Director of Product Development, Dan McGrail. “The open platform, broad compatibility with different ACD manufacturers, truly innovative feature set and multi-channel communications gateway distinguished Community as the obvious product of choice for CSI. We could not be more pleased to leverage those advantages within our toolkit.”
The Workforce Management Software Group, Inc. is the developer and provider of the Community workforce management solution. Community is delivered with a multi-channel communications gateway, installs and integrates with multiple platforms in just a few hours and provides elegant features and active web portals for schedulers, supervisors and contact center agents. Community is openly architected and integrates readily to seamlessly combine with third party applications to add greater value to other workforce optimization components. For a live demonstration of the Community workforce management solution or to discuss how WFMSG can partner with you to increase your technology’s impact on contact centers, call (877) 668-6870 or visit us on the web at www.wfmsg.com.
Coordinated Systems, Inc., (CSI), enjoying our 40th year in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports Avaya, Cisco, NEC, Mitel, ShoreTel and many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction.