PONTE VEDRA BEACH, Fla.--(BUSINESS WIRE)--Stratus Contact Solutions, a U.S.-based multichannel contact center, announced today that its experienced customer contact center will provide call center support for Telrite Corporation and Life Wireless. Life Wireless provides, in conjunction with Telrite, low-cost and subsidized cellular phone service to income-eligible customers through the Lifeline program.
“We needed a partner to grow with – one who could scale quality customer representatives and that understands our business.”
"We chose Stratus based on their extensive telecommunications industry experience and best in class multichannel customer care," said Brian Lisle, President of Telrite Corporation. "We needed a partner to grow with – one who could scale quality customer representatives and that understands our business.”
Life Wireless customers will have access to Stratus’ U.S.-based, multilingual customer contact center 24 hours a day, seven days a week. Stratus will assist customers with inquiries about services, equipment, customer education, new orders, activations/renewals and purchase of additional minutes.
"We connect with our clients’ customers across multiple channels, from calls to social media, and understand how to facilitate ROI-driven customer engagements," said Dennis Stoutenburgh, President of Stratus Contact Solutions.
"Stratus Contact Solutions represents the evolution of customer-centric solutions in a social-business landscape," said Mike Lewis, Chairman of Stratus Contact Solutions.
For more information about Stratus Contact Solutions, visit the company’s website at www.stratuscontactsolutions.com.
About Stratus Contact Solutions
Stratus Contact Solutions is a tenured multichannel contact center providing 24/7 customer excellence through the form of inbound and outbound contact center services. Stratus' contact solutions are designed to improve its client's cost structure and provide professional, high-touch, US-based outsourced services. For more information visit stratuscontactsolutions.com or follow @stratuscxm.
About Telrite Corporation
Providing communications services since 2000, the founders of Telrite Corporation bring over 25 years of experience in telecommunications network technology. Telrite delivers comprehensive, reliable telecommunications services with state-of-the-art network switches, experienced network operations managers and award-winning customer service. Telrite Corporation is a privately held company based in Marietta, Georgia. For more information, visit www.telrite.com.