SAN FRANCISCO--(BUSINESS WIRE)--UTOPY, the leading provider of Contact Center Workforce Optimization and Voice of the Customer solutions powered by Customer Interaction Analytics, announced today that it has joined the Cisco Developer Network as a Solution Developer within the Contact Center Applications technology category. In addition, UTOPY’s SpeechMiner Customer Interaction Analytics platform has successfully completed interoperability testing with Cisco MediaSense.
Cisco MediaSense is an open-standards, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. MediaSense is the ideal platform for enabling a variety of recording and analytics solutions, including industry-leading applications from Cisco technology partners such as UTOPY.
UTOPY SpeechMiner leverages customer interactions via multiple channels including calls, e-mails and chat sessions, as well as customer feedback via social media, and analyzes each interaction or source of feedback for critical business topics and events, as well as customer sentiment, with unmatched accuracy and completeness. SpeechMiner enables Cisco MediaSense customers to analyze every conversation their organization has with customers and prospects to uncover a wealth of valuable information to help them improve the performance of their contact center and deliver a better experience for their customers.
The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Solution Developer, UTOPY shares Cisco’s strong commitment to customer service and satisfaction, has completed interoperability verification testing based on criteria set forth by Cisco, and can provide their customers 24 hour, 7 days a week customer support. With offerings such as UTOPY SpeechMiner, customers can more quickly deploy a broad range of Cisco Compatible business applications, devices, or services that can enhance the capabilities, performance, and management of their Cisco network. For more information on UTOPY SpeechMiner interoperability with Cisco MediaSense, go to: https://marketplace.cisco.com/catalog/products/1579
UTOPY provides award-winning Contact Center Workforce Optimization and Voice of the Customer solutions powered by Customer Interaction Analytics. UTOPY offers the only contact center business applications completely driven by Customer Interaction Analytics, and guarantees the fastest ROI in the industry. For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY.
* Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.