RESTON, Va.--(BUSINESS WIRE)--Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, announced today that its annual Clarabridge Customer Connections (C3) Conference will be held from April 17-19, 2013, at the Hard Rock Hotel in San Diego. Furthering its theme of “Customer Experience Rocks,” Clarabridge’s annual user conference brings together hundreds of the world’s most innovative professionals from companies that are leading the charge to improve customer experience, discover new market opportunities and improve the bottom line.
“Every year at C3, I am more and more amazed and inspired by how our customers are working with us to change the way the business is focused around CEM”
Daymond John, a head judge on ABC’s “Shark Tank,” founder of the fashion empire FUBU and successful serial entrepreneur, will deliver the keynote speech. From his humble beginnings through his journey to becoming a self-made multimillionaire with more than $4 billion in global product sales, John will discuss his lessons learned and the importance of customer experience and loyalty for a brand.
The three-day event will include customer-led presentations from Capital One, Charming Shoppes, Inc., Exact Target, Sage, TD Ameritrade, United, U.S. Bank, Vangent, Verizon and Zynga, to name a few. These presenters will discuss how they work with Clarabridge to intelligently collect, analyze and operationalize customer insights across their business and improve customer experience enterprise-wide. Attendees can also receive hands-on training around the latest Clarabridge products and hear from Clarabridge executives about the latest and greatest advancements in listening to, analyzing, acting on and operationalizing customer data.
Since its inception, the C3 has experienced tremendous continued growth, with attendance levels increasing by more than 300 percent from the first conference held in 2008. The attendees surveyed from Clarabridge’s last C3 conference noted that the content provided a great balance between learning best practices, networking and discovering new technology tips and tricks – all of which they believed would help them become immediately more productive in their daily jobs.
“Every year at C3, I am more and more amazed and inspired by how our customers are working with us to change the way the business is focused around CEM,” said Sid Banerjee, CEO, Clarabridge. “During the course of three days, attendees will exchange ideas and learn more than they ever thought possible around customer experience initiatives, new Clarabridge offerings and how they can take their organization to the next level of customer excellence. We are expecting C3 2013 to be bigger and more dynamic than ever before.”
For more Information
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.com or on Twitter: @clarabridge.