RESTON, Va.--(EON: Enhanced Online News)--Clarabridge, Inc., the leading provider of text analytics software implemented by many Fortune 1000 companies to improve customer experience management (CEM), today announced availability of Clarabridge Enterprise 4.1. This new release provides a dramatically enhanced framework for understanding customer feedback through intensity-based sentiment analysis, rich data visualization with deep drill down capabilities, and a host of new wizards and tutorials to enhance the end user experience and streamline enterprise deployments.
“Providing customers with actionable insights derived from the voice of the customer has been a key goal of Clarabridge from the beginning”
As companies continue to focus on both customer acquisition and, more importantly, retention, they have increased their investments in text mining technologies to more completely understand the voice of the customer. These programs not only help identify potential product, service, and operational problems before they become crises, they also identify opportunities for product improvement and expansion.
“Providing customers with actionable insights derived from the voice of the customer has been a key goal of Clarabridge from the beginning,” said Justin Langseth, president and CTO of Clarabridge, Inc. “Version 4.1 supports that with linguistic enhancements that can better account for the nuances of sentiment intensity in a sentence like, ‘dude, my iPad is awesome and super thin, but I really really hate the cash missing from my wallet’. We can’t say that’s simply a positive review because while it’s “awesome” and “super thin”, both positive, the customer also uses an extreme description of ‘really really hat(ing)’ the price. These are critical nuances to understand.”
Clarabridge 4.1 now offers users a variety of product enhancements including:
Pricing and Availability
Clarabridge 4.1 is available immediately. For more information on pricing or to setup a product demonstration please go to http://www.clarabridge.com , email email@example.com or call (571) 299-1800. Clarabridge is also available on a self-service SaaS basis. For more information on our self service product please visit us http://www.clarabridge.com/selfservice.
Clarabridge is the leading provider of text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit www.clarabridge.com.