DURHAM, N.C.--(EON: Enhanced Online News)--Contactology, a provider of email marketing and online survey technologies, announced today a first-of-its-kind integration with on-demand help desk and customer support provider, Zendesk. This integration marks the first time users will be able to manage email subscriptions directly from within Zendesk.
“This integration between Zendesk and Contactology gives our customers another way to provide outstanding support”
The Contactology widget extends functionality of the Zendesk help desk application, streamlining the support process and improving overall customer interaction. The widget can be activated by anyone who uses both Zendesk and Contactology. The process takes just a few moments and is enabled from within the Zendesk widget manager.
While reviewing a customer support ticket, users can review the contact’s current email marketing list status via the Contactology widget. The support personnel can add (or remove) help desk customers to selected email distribution lists or opt-in to receive special offers or newsletters - all within the Zendesk application itself.
"This integration between Zendesk and Contactology gives our customers another way to provide outstanding support," said Mikkel Svane, CEO of Zendesk. "At Zendesk, we believe that anything that facilitates a more seamless experience for the customer is a good thing."
Zendesk is the latest in a series of Contactology integrations bridging best-in-class email marketing capabilities with other complimentary 3rd-party software-as-a-service providers. Recent integrations include CRM import drivers with Zoho CRM, SalesForce, and SugarCRM, as well as integrated post-click analytics with Google and ClickTale. Additional integrations are planned this year.
For a short online demo of Contactology’s email marketing widget for Zendesk, please refer to http://www.contactology.com/zendesk.php.
Contactology provides marketers with the tools to strengthen communication with customers and constituents through email marketing and online surveys. Clients can either use our web-based application to create, send, manage and optimize email campaigns to opt-in subscribers or manage campaigns from their desktop email applications using our Easycast module. The Contactology product is designed to provide enterprise-level email marketing capabilities for any size organization. Our system is priced with a low barrier of entry and scales affordably as you grow. Programmers and third-party applications can easily integrate the power of email marketing into their own programs through our extensive API. For more information, please visit www.contactology.com and follow us on Twitter at @Contactology.