OTTAWA--(EON: Enhanced Online News)--When Tan Smyth, lead investigator at Ruby Moon Investigations in Aurora, Colorado first opened her agency, she quickly learned that the preferred method of information delivery in the industry is fax. Not wanting to add to her start-up costs by purchasing a fax machine or a second phone line, Smyth did a little investigation on her own and determined that Internet fax services generally, and MyFax specifically, better suited her business’ needs.
“Clients usually hire us when they have an urgent need for information”
Private investigators (and their clients) prefer to send information via fax rather than email due to the former’s higher level of security. Yet in a mobile industry such as private investigations, where much of the work is performed outside the office, coming back to the office to send a fax or check on received information works against both the client and the investigator.
“Clients usually hire us when they have an urgent need for information,” Smyth said. “They want to know what we know as soon as we know it. With MyFax I am able to send faxes from the county records office, my car, my home, or anywhere else I can get an Internet connection. And because the faxes are encrypted, my clients can be assured the information is being sent with the highest level of security available to businesses.”
Smyth says she selected MyFax over several other providers due to its reputation among her fellow investigators. She also liked the ability to send faxes in PDF format to client email accounts.
“Not everyone has a fax machine, nor do they want faxes of this nature sent to a common machine at their office or home,” she said. “But anyone can open an email account for free. With MyFax, I can send the information to a confidential email address so my clients receive the information discreetly, but in an easy-to-open format.”
Smyth has used the delivery speed of MyFax to help differentiate her business. She said she often finds herself sending faxes directly from the field using a wireless Internet connection.
“Sending a report from the field makes my business look good,” she said. “The attorneys I work with can start planning their cases earlier when they know right away whether a witness’ story and background check out.”
While the cost savings are significant to her small business – MyFax costs $10 per month versus $25 per month or more for a dedicated phone line alone – it is the speed of delivery and security that really matter.
“Whether someone is looking for their long-lost cousin, trying to decide whether last night’s date is all he/she appears to be, determining whether a business partner is viable or checking up on a spouse, they need to know sooner rather than later, and they usually don’t want anyone else to know they’re looking,” Smyth says. “MyFax helps us fulfill both requirements.”
MyFax is the fastest-growing Internet fax service used by individuals, small, medium and large businesses to send and receive faxes using existing email accounts or the web. MyFax offers services in North America and Europe, including the United Kingdom, to industries recognized among the fastest-growing adopters of Internet fax including finance, insurance, real estate, healthcare, transportation and government. More than 15,000 new customers subscribe to MyFax each month. MyFax is part of a total Software-as-a-Service (SaaS) business communications offered by Protus that also includes my1voice feature-rich virtual PBX service and Campaigner, an email marketing service enabling organizations to have highly personalized one-to-one email dialogues with their customers. Additional information is available at www.campaigner.com, www.my1voice.com or www.myfax.com.