Catchpoint Introduces Guided Intelligence, a New Framework for Digital Experience Monitoring

IT and DevOps Teams Can Quickly Gain Actionable Insights from Performance Data Within and Beyond the Firewall

NEW YORK--()--Catchpoint, a leading digital experience intelligence company, today announced the introduction of Guided Intelligence to the Catchpoint Platform. Guided Intelligence is a suite of algorithmic features that helps IT and DevOps teams quickly gain actionable insights from Catchpoint’s vast performance monitoring data, reducing Mean Time to Identify (MTTI) and improving delivery of digital services.

“Current and future demands of infrastructure and operations (I&O) require a specific, strategic investment in a platform that is designed to collect and analyze data from any source with the assistance of increasingly intelligent machines.”

“With Guided Intelligence, we’ve solved the problem of information overload, giving IT and DevOps teams the ability to improve how they troubleshoot and identify performance issues affecting customers,” says Dritan Suljoti, CPO and co-founder of Catchpoint.

Guided Intelligence automatically sifts through the vast amount of elements traversing the internet such as the network, third-party providers, and application programming interfaces (APIs) that can degrade application performance and disrupt the customer or end-user experience. By synthesizing this data from Catchpoint’s geographically extensive array of vantage points, Guided Intelligence identifies likely root causes and predicts IT and business outcomes.

Trio of Guided Intelligence Features: Guided Intelligence’s trio of new features includes:

  • Smartboard: Automatically highlights issues impacting user performance in a single, interactive view, providing IT professionals with a quick summary and contextual information without the need to sift through multiple analyses.
  • Outage Analyzer: Identifies regional performance problems in all relevant geographies using predictive models from real user data, enabling IT users to understand the scope and extent of an outage with the click of a button.
  • User Engagement Estimator: Creates “what if” scenarios to understand the impact of potential changes on performance and business metrics such as revenue.

“In many cases, simple communication is most effective. Smartboard allows us to utilize the full power of Catchpoint's complex toolset and present our support staff with easy to understand and actionable information,” says Kendrick Washington, Network Analyst, Vulcan Materials Company.

Traditional solutions gather data on internal datacenter elements, correlating them to application performance. While this capability is important, today’s introduction reflects Catchpoint's belief that traditional approaches must evolve to a more user experience-centric approach known as digital experience monitoring.

Algorithmic IT operations platforms enable infrastructure and operations (I&O) leaders “to meet the proactive, personal and dynamic demands of digital businesses by transforming the very nature of IT operations work via unprecedented, automated insight,” writes Colin Fletcher, Research Director, IT Operations, Gartner. “Current and future demands of infrastructure and operations (I&O) require a specific, strategic investment in a platform that is designed to collect and analyze data from any source with the assistance of increasingly intelligent machines.”1

1 Gartner, Innovation Insight for Algorithmic IT Operations Platforms, March 2016, April 2017

Find out more about Guided Intelligence here: http://catch.pt/2tpoFFc

About Catchpoint

Catchpoint is a leading digital performance intelligence company that provides unparalleled insight into your customer-critical services to help you consistently deliver amazing digital experiences. Catchpoint is the only performance monitoring platform that provides integrated synthetic and real user monitoring, comprehensive test types, real-time analytics, and a diverse node network to help you continuously preempt performance issues and optimize service delivery. More than 400 customers in over 30 countries trust Catchpoint to strengthen their brands and grow their businesses. To request a free trial, visit www.catchpoint.com/freetrial.

Contacts

The Medialink Group for Catchpoint Systems, Inc:
Kristina LeBlanc, 508-930-5636
kristinawleblanc@gmail.com
or
Frank Cioffi, 415-893-1570
frankc@medialinkgroup.com

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