Bright Pattern Announces AI Applications for Contact Centers

Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by cognitive technology.

SAN BRUNO, Calif.--()--Bright Pattern continues to lead contact center innovation with cognitive computing applications for customer service, offering a number of beneficial features, including:

“We are thrilled to empower our customers with technology that, until recently, was confined to the realm of sci-fi”

  • Pattern detection in communication content that proactively addresses changes in customer behavior
  • Routing customer interactions according to emotional “temperature” and sentiment
  • Searching of all types of customer interactions using keywords and sentiment discriminators
  • AI-driven bots that automatically lead conversations and gather meaningful customer data
  • Intelligent advice and assistance for agents in conversations
  • Workforce optimization driven by keyword extraction and deep content analysis

Bright Pattern AI applications leverage a certain large company’s cognitive technology comprising an array of APIs and services for natural language understanding, sentiment and emotional analysis, and speech-to-text transcription in eight languages.

“We are thrilled to empower our customers with technology that, until recently, was confined to the realm of sci-fi,” said Konstantin Kishinsky, CEO of Bright Pattern. “These applications open a new era in customer service operations.”

AI applications for contact centers are developed as part of a broader strategy of contact center technology innovation, geared toward simplifying omnichannel and enterprise functionality on a true cloud platform.

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About Bright Pattern:

Bright Pattern cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Learn more at www.brightpattern.com.

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