Theft Takes a Toll on Retailers' Bottom-Line Profits, According to Jack L. Hayes International's 29th Annual Retail Theft Survey

WESLEY CHAPEL, Fla.--()--Over 438,000 shoplifters and dishonest employees were apprehended in 2016 by just 23 large retailers who recovered over $120 million from these thieves, according to the 29th Annual Retail Theft Survey conducted by Jack L. Hayes International, the leading loss prevention and inventory shrinkage control consulting firm.

“In 2016, dishonest employee apprehensions increased almost 10%, with the dollars recovered from these dishonest employees up nearly the same amount (9.3%). While shoplifting apprehensions and the dollars recovered from these shoplifters decreased ever so slightly, 0.2% and 0.9% respectively”

"In 2016, dishonest employee apprehensions increased almost 10%, with the dollars recovered from these dishonest employees up nearly the same amount (9.3%). While shoplifting apprehensions and the dollars recovered from these shoplifters decreased ever so slightly, 0.2% and 0.9% respectively," said Mark R. Doyle, President of Jack L. Hayes International. Mr. Doyle added, "The seriousness of retail theft is a much greater problem than most customers realize. These theft losses are stealing profits from retailers' bottom-line, which results in consumers having to pay higher prices for goods."

Highlights from this highly anticipated annual theft survey include:

  • Participants: 23 large retail companies with 16,038 stores and over $370 billion in retail sales (2016).
  • Apprehensions: 438,082 shoplifters and dishonest employees were apprehended in 2016, up 1.0% from 2015.
  • Recovery Dollars: Over $120 million was recovered from apprehended shoplifters and dishonest employees in 2016, up 2.5% from 2015.
  • Shoplifter Apprehensions: 384,296 shoplifters were apprehended in 2016, down up 0.2% from 2015.
  • Shoplifter Recovery Dollars: Over $78 million was recovered from apprehended shoplifters in 2016, a decrease of 0.9% from 2015. An additional $163 million was recovered from non-apprehended shoplifters.
  • Employee Apprehensions: 53,786 dishonest employees were apprehended in 2016, up 9.9% from 2015.
  • Employee Recovery Dollars: Over $42 million was recovered from employee apprehensions in 2016, up 9.3% from 2015.
  • One out of every 27 employees was apprehended for theft from their employer in 2016. (Based on over 1.4 million employees.)
  • Shrink: 56.5% of survey participants reported an increase in shrink in 2016, with 21.7% reporting a decrease in shrink, and another 21.7% reported shrink stayed about the same.

Full survey results are available at: http://hayesinternational.com/news/annual-retail-theft-survey/

Contacts

Jack L. Hayes International, Inc.
Mark R. Doyle, 813-991-5628
President
mrd@hayesinternational.com