ASHLAND, Mass.--(EON: Enhanced Online News)--OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured moderator at Field Service USA, taking place April 18-21, 2017 in Palm Springs, CA. Jim Flinton, the company’s VP, High-Tech and Medical Device Division, will lead roundtables on how analytics can be used to proactively address key business issues confronting field service and optimize field service events.
“I look forward to leading a lively discussion on how Field Service USA attendees are leveraging analytics to overcome obstacles and enable better exception management, SLA performance and engineer utilization.”
Field Service USA is an exclusive forum that brings together senior executives to exchange ideas and insights on how to enhance service and support in their organizations and throughout the industry.
“Field service can have a huge impact on customer loyalty, brand value and even corporate profitability. However, ensuring top-quality, efficient operations can be challenging. Because there are so many moving, interdependent parts, it can be hard to surface key issues and take the right actions at the right time. That’s why analytics is so important. It can quickly identify root causes, provide the intelligence needed to make pre-emptive course corrections, and fuel digitization initiatives that turn field service into a more automated, extremely efficient operation,” said Flinton. “I look forward to leading a lively discussion on how Field Service USA attendees are leveraging analytics to overcome obstacles and enable better exception management, SLA performance and engineer utilization.”
Flinton is leading two roundtables titled, “Digital Business Transformation: Leveraging Analytics to Optimize the Field Service Event,” on April 19 beginning at 5:05pm. Conference attendees are also encouraged to visit OnProcess’ booth #914 to learn more about leveraging analytics to enhance field service delivery. Visitors can see a demo of OnProcess OPTvisionSM, the only platform that combines real-time, end-to-end visibility with analytics-driven alerts to radically improve field service operations.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. www.onprocess.com