LONDON--(EON: Enhanced Online News)--Getronics, the global ICT services group, announced today it has been selected by Syngenta, one of the world’s leading agriculture companies, to provide IT field support to over 31,000 users across 68 countries in APAC, Europe, Latin and North America, as well as local service desk in 14 countries.
Syngenta provides solutions in crop protection and seeds enabling farmers to make better, more sustainable use of available resources and helping to improve global food security. Syngenta applies world-class science, and highly productive research and development to achieve a step change in agricultural productivity. In this context, IT plays a crucial role in enabling employees to achieve more, while driving innovation and user satisfaction.
While searching for a global IT provider, Syngenta required a strategic partner that would help them transform their IT end user support model, moving to a global platform that delivers greater flexibility, wider choice of technology and improved user experience.
Getronics worked closely with Syngenta to quickly address pressing IT challenges, while designing a support roadmap aligned to Syngenta’s overall vision and business objectives.
Thomas Fetten, Chief Operating Officer at Getronics comments: “Syngenta has, over its history, increased its global footprint and added to IT complexity due to the global business growth. We have a proven track-record in helping organisations consolidate and simplify their IT across multiple different markets and business units, helping them to realise bottom-line value. We look forward to partnering with Syngenta and jointly shaping and accelerating its digital transformation efforts.”
Getronics solution combines global deskside support services, proactive analytics and service desk capabilities, managed from a global programme office to ensure seamless delivery and consistent user experience.
The Global Workspace Alliance (GWA) delivery model was a key deciding factor in the deal, giving Syngenta a defined global service delivery model, consistent coverage and local understanding.
Mark Radford, Head IS Client Service Management at Syngenta said: “Getronics, with its depth of knowledge in end user services, was a natural choice to support Syngenta’s rapidly evolving IT environment. The fix-it-first ethos and commitment to delivering added-value for our company and our diverse global community of IT users made it an attractive partner as we embark upon the next phase of our IT journey to deliver the Next Generation Workplace.”
The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands and is owned by the AURELIUS Group, a holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, the Getronics family has nearly 4,600 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.
Getronics is a leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to over 90 countries. The GWA manages 10m workspace assets globally, and was ranked number 3 by OVUM among other leading global vendors for workplace management.
About the Global Workspace Alliance:
Led by Getronics and CompuCom, the Global Workspace Alliance (GWA) is a consortium of leading IT providers strategically located in over 90 countries around the world, working together to provide support and workspace solutions to global companies.
Featuring proactive support, tailored, user-focused solutions, and seamless global on-site support, the GWA portfolio contributes to the productivity and satisfaction of our clients’ employees by enabling our partners to deliver the best possible service, both internally to the business and externally to their customers.