FRISCO, Texas--(EON: Enhanced Online News)--Tango Networks™, a leading technology provider of full-featured enterprise mobile communication solutions, today announced their Customer Engagement Mobility Solution available through the award-winning Software-Defined Kinetic Communications Platform.
“We know the number of unmanaged customer communications is increasing as employees expand the use of mobile devices for communicating with customers”
The Kinetic Communications Platform seamlessly integrates employees’ mobile communications into enterprise customer relationship management (CRM) and workforce optimization (WFO) systems, keeping mobile calls from being siloed outside the customer engagement process. This is particularly beneficial for companies that manage representatives in the field or industries with a strong focus on financial trading and compliance regulations.
“We know the number of unmanaged customer communications is increasing as employees expand the use of mobile devices for communicating with customers,” said Brandon Larson, Tango Networks’ Chief Strategy Officer. “This is creating an ever-growing blind spot, leaving companies at risk for customer quality and compliance issues."
Tango Networks’ Customer Engagement Mobility Solution offers:
- Ability to capture mobile communications in WFO and CRM systems
- Ability to present corporate phone numbers to customers from mobile devices
- Ability to mine valuable business intelligence from mobile communications
“Having employees aligned at each customer touchpoint is critical to achieve maximum responsiveness, gain repeat business and increase profits for growing businesses,” said Andrew Silver, Tango Networks’ CTO and co-founder. “This sophisticated solution offers valuable intelligence and analytics to ensure mobile-enabled customer interactions are polished, professional and competitive.”
Tango Networks is exhibiting at Enterprise Connect 2017 in Orlando this week, marking its third year at the show. Tango Networks is located at booth #2408 for live demos.
About Tango Networks
Tango Networks empowers enterprises to extend their full-featured Unified Communications (UC) solutions to any mobile device for any user. Built with flexibility and connectivity in mind, Tango’s award-winning Kinetic Communications Platform is the industry’s first Software-Defined Communications solution to seamlessly integrate mobile devices with leading enterprise voice and UC applications. With Tango Networks, users have access to powerful business telephony features from the mobile's native dialer, mobile communications are compliant with corporate communication policies, and personal and business personas remain separate. The platform is easily and simply deployed across any existing UC environment to help enterprises maximize the value of their mobile communications investments. To find out more about Tango Networks visit www.tango-networks.com
Tango Networks is the registered trademark of Tango Networks Inc.
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