ORLANDO, Fla.--(EON: Enhanced Online News)--Granada Corporation, a pioneer in work-from-home customer experience solutions, announced today that it has hired business process outsourcing (BPO) executive Garrett R. Mullins as Senior Vice President. Mullins, one of the industry's recognized experts in solutions engineering and partnership design, will play an integral part of Granada’s continued expansion plans.
“most companies have difficulty hiring in-culture agents at scale, leading them to miss essential relationship building opportunities with both Spanish & English speaking consumers.”
Prior to Granada, Garrett held senior leadership roles with IBM Global Solutions, FedEx, TeleTech and consulting at Eventus Solutions. During his career, Garrett has managed thousands of customer engagement agents supporting some of the world’s largest brands and optimizing business results via strategic outsourcing solutions.
“I am excited about this opportunity as Granada fills a huge sector need with multi-cultural and multi-channel customer support solutions utilizing bilingual work-from-home experts,” commented Garrett Mullins. In a recent interview, Garrett also added, “most companies have difficulty hiring in-culture agents at scale, leading them to miss essential relationship building opportunities with both Spanish & English speaking consumers.”
“I have known Garrett for many years and I could not be more excited to have him join the Granada family during this key growth cycle,” said Felix A. Serrano, Granada’s Chief Executive Officer. “Garrett is an amazingly talented and extremely versatile executive who has played a role in the evolution of our industry. He has the experience and demeanor to sit down with any executive and discuss ways they can leverage a virtual agent model to drive flexibility and performance across their overall business. Moreover, Garrett is a great person whose values align with those of our business – I could not be more thrilled about Garrett’s joining and our continued journey.”
About Granada Corporation
Granada offers customer support services to companies that require institutional-grade solutions yet demand a delivery model that is built-to-suit to their needs. We customize our deployment model for each client, a key success factor for our customer experience, acquisition and retention performance edge. Granada can handle specific customer support functions for clients or we can manage the entire customer lifecycle on behalf of our clients. www.granadacorp.com