RADNOR, Pa.--(EON: Enhanced Online News)--Lincoln Financial Group (NYSE: LNC) announced today that Raj Chakraborty has been named chief digital officer in a newly-created Senior Management Committee position that reports directly to Dennis R. Glass, president and CEO of Lincoln Financial Group. Chakraborty’s appointment is effective today.
“I am confident that his extensive knowledge of digitization and customer experience design, combined with his deep understanding of financial services, will bring significant value to our organization.”
In his position, Chakraborty will be responsible for developing and implementing an enterprise-wide digital business transformation strategy. Specifically, he will build and roll out new and enhanced capabilities that transform the customer experience, allowing individuals to do business with Lincoln Financial in ways more closely aligned to consumer preference. Chakraborty will also lead a strategy that taps enterprise-level data and analytics capabilities designed to drive smarter business decisions and achieve enhanced service performance.
“Raj’s appointment affirms our ongoing commitment to redefine the way we connect with consumers and customers,” said Glass. “I am confident that his extensive knowledge of digitization and customer experience design, combined with his deep understanding of financial services, will bring significant value to our organization.”
Prior to joining Lincoln Financial, Chakraborty was with Accenture, where he served as a managing director. Earlier in his career, he was an associate principal with McKinsey & Company, as well as an operations and technology executive with Capital One Financial.
Chakraborty graduated from the Massachusetts Institute of Technology (MIT) with a Bachelor of Science degree in Electrical Engineering, where he conducted research at MIT’s Sloan School and the MIT Artificial Intelligence Lab.
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $229 billion in assets under management as of December 31, 2016. Learn more at: www.lfg.com. Find us on Facebook, Twitter, LinkedIn and YouTube. To sign up for email alerts, please visit our Newsroom at http://newsroom.lfg.com.