ASHLAND, Mass.--(EON: Enhanced Online News)--OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured moderator at Field Service Medical, taking place February 27 – March 1, 2017, in San Diego, CA. Michael Prokopis, VP Strategy and Innovation for the company, will lead a roundtable on the challenges, benefits and scenarios for using customer data in field service operations.
“Medical equipment companies that properly leverage customer data can realize huge improvements in everything from field service SLAs to profitability. However, figuring out how to capture, analyze and provide visibility into the data—let alone turn it into actionable insights—can be very challenging”
Field Service Medical is an annual gathering of medical device and medical equipment manufacturing executives who want to learn about the latest advances in field mobility, preventative maintenance and predictive analytics.
“Medical equipment companies that properly leverage customer data can realize huge improvements in everything from field service SLAs to profitability. However, figuring out how to capture, analyze and provide visibility into the data—let alone turn it into actionable insights—can be very challenging,” said Prokopis. “I look forward to leading a lively discussion on how Field Service Medical attendees are collecting, using and benefiting from customer data, and how they’ve overcome the obstacles they’ve faced.”
Prokopis’ roundtable, “Prove It: Use Data to Align Customer Expectations With the Way You Do Business,” is on February 28 at 1:30pm. Conference attendees are also encouraged to visit OnProcess’ booth #5 to learn more about leveraging analytics to enhance medical field service delivery. Visitors can see a demo of OnProcess OPTvisionSM, the only platform that combines real-time, end-to-end visibility with analytics-driven alerts to radically improve post-sales services, including field service operations.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. www.onprocess.com