HACKENSACK, N.J.--(EON: Enhanced Online News)--Strativity Group, Inc., the world’s leading customer experience consultancy, announces the launch of the Journey Management Academy to provide a single source of tools and expertise for the diverse needs of those looking to map, prioritize, and manage their customers’ journeys. In a heavily fragmented market that has a track record of “launch and abandon,” the new Journey Management Academy provides clarity and a comprehensive ecosystem for success. The Journey Management Academy contains a complete offering including education, certification, technology, validation, action planning, and accountability for execution.
“With over 17,000 journey maps and 200 CX transformation programs, we deliver unparalleled expertise and increase our clients’ success.”
“While the Journey Management Academy is new to the market, the methods that underpin it are based on the fifteen years of experience that both Strativity and Touchpoint Dashboard provide,” stated Touchpoint Dashboard’s Managing Director, Peter Haid. “With over 17,000 journey maps and 200 CX transformation programs, we deliver unparalleled expertise and increase our clients’ success.”
The Journey Management Academy will include
- Journey management education and certification
- Expert consulting to lead mapping engagements
- Touchpoint Dashboard’s market-leading technology, to improve and manage customer journeys
- Journey management validation and action planning
- Journey management execution tracking through Touchpoint Dashboard
Lior Arussy, President, and CEO of Strativity adds, “Strativity has been at the forefront of empowering customer experience transformation, and this new addition is our next step. Organizations and professionals now have a single source for technology, expertise, and transformation support. The Journey Management Academy does more than offer education and certification; it provides a platform for customer experience professionals to turn journey mapping visualization into enterprise action that can deliver exceptional results.”
The Journey Management Academy’s first public two-day immersive certification workshop at the PORSCHE Experience Center and Four Seasons Hotel will be in Atlanta, GA in April 2017. More information on the new Journey Management Academy and the workshop can be found at http://go.strativity.com/jmacademy.
About Strativity Group Inc. Passion, Expertise, and Execution
The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. With experience at leading organizations such as Bain, Deloitte, EY, Ipsos, Bulgari and HP, Strativity brings world-class experience combined with a focus on measurable results.
We measure success by a single word: Execution.
Strativity has had the privilege of working with exceptional brands such as Mercedes-Benz, MasterCard, Royal Caribbean Cruise Line, Walmart, New York Times, FedEx, Mazda, SAP, Honeywell and Johnson & Johnson.
With over 200 completed projects in 21 countries impacting over 600 million customers and 1,000,000 employees, Strativity is ready to face your challenge.
About Touchpoint Dashboard Where Journeys Meet Exceptional Experiences
Touchpoint Dashboard is the world’s first and largest SaaS journey management toolkit that allows major brands to evolve from journey mapping visualization to journey management of initiatives. The method we use allows large enterprises to build, discuss, validate, analyze, present, act, and manage all of their customer’s journeys from one CX command center.