BOSTON--(EON: Enhanced Online News)--TimeTrade, the leading provider of appointment-driven personalization, today announced that in 2016 the company continued to dominate the market for retail appointment-based customer engagement. Last year, TimeTrade retail customers used the company’s Customer Engagement Cloud to schedule 50 million appointments with prospects and customers. That reflects another record-setting year of robust growth in the use of TimeTrade by top retail brands.
“Our many retail customers—including major department stores, big-box retailers, specialty retailers and many others—report that when a customer makes an appointment to shop, the personalized service they receive results in significantly higher spending than the average transaction”
As the lines between in-store and online shopping continue to blur—such as consumers buying a product online and picking it up in a store—appointment-driven personalization plays an increasingly important role in the way retailers engage with their omnichannel customers. Consumers have begun to seek other types of personalized retail experiences, such as special events, or classes on how to get the most out of a recent purchase, which lend themselves to the ease of online scheduling. These events are another way brick-and-mortar retailers can build customer loyalty, drive sales and increase customer lifetime value.
“Increasing adoption by retailers of our solution demonstrates that TimeTrade is the undisputed leader in appointment-driven personalization for companies looking to differentiate their brand,” said Gary Ambrosino, CEO of TimeTrade. “We built and continue to expand our business by providing the industry’s most comprehensive, valuable customer engagement solution. And our customers are delighted with the results.
“Our many retail customers—including major department stores, big-box retailers, specialty retailers and many others—report that when a customer makes an appointment to shop, the personalized service they receive results in significantly higher spending than the average transaction,” said Ambrosino. “That shows the business-changing power of providing ‘we’ve been expecting you’ service to customers. Savvy retailers recognize that providing an exceptional customer experience is a key differentiator for their brands. Today’s consumers have almost unlimited options when it comes to where they purchase products and services. Brands that invest in appointment-driven personalization will continue to stand out—and distance themselves—from their competitors.”
TimeTrade will issue its State of Retail 2017 consumer survey report in the coming weeks. Among the key findings: More than 80 percent of the 2,000 respondents said they will shop as much or more in stores this year than they did in 2016. And approximately half of those surveyed said they have a personalized in-store shopping experience only “sometimes” or “never.”
Retailers who would like to learn how their business can benefit by deploying TimeTrade can schedule an appointment to meet company experts at the NRF BIG Show in booth #2235 at the Javits Convention Center in New York City from January 15-17, 2017.
TimeTrade creates conversations that drive business. The company equips businesses to provide personalized service to every customer, every time, creating a service guarantee that improves customer satisfaction, loyalty and retention, and increases sales growth. TimeTrade’s leading-edge Customer Engagement Cloud, an enterprise platform delivered through a worldwide cloud-hosting network, provides omnichannel and mobile application tools for managing the most critical part of the customer journey: the live conversation. It includes several tightly integrated modules for online appointment scheduling, queue management, and data-rich analytics and reports. The company’s patented cloud technology is SOC 2 level 3 compliant and scales to meet the demands of the largest multinational enterprises as well as mid-size and small businesses. More than 500 of the world’s most successful brands—including the largest banks, retailers, sales organizations and healthcare systems—rely on TimeTrade to power their live customer conversations and improve the customer experience, in person, by phone or online.
TimeTrade is a registered trademark of TimeTrade Systems, Inc. All other company or product names may be trademarks of their respective owners.