CLEARWATER, Fla.--(EON: Enhanced Online News)--To better serve limited English proficiency (LEP) and Deaf/Hard‐of- Hearing patients, Adventist Health System (AHS) has partnered with Stratus Video to provide video remote interpretation for easy language access in more than 200 languages in its hospitals.
“We want every single patient to experience the same level of high quality, compassionate care, and we are excited to introduce this technological solution as a way to enhance communication and care delivery for patients in our hospitals”
The use of qualified medical interpreters is associated with a higher quality of care, improved patient satisfaction, reduced communication errors and lower readmission rates for LEP and Deaf/Hard‐of‐Hearing patients. As language diversity throughout the United States continues to expand along with compliance regulations at the federal level, health systems strive to provide access to simple and effective communication tools for interpretation and translation services. Effective communication is a top priority, as it is vital to the patient‐physician relationship as well as patient outcome.
“We want every single patient to experience the same level of high quality, compassionate care, and we are excited to introduce this technological solution as a way to enhance communication and care delivery for patients in our hospitals,” said Jim Farrell, director of strategic sourcing for Adventist Health System.
Stratus offers immediate, on-demand connection to medically qualified interpreters in more than 200 languages, over video, with just the push of a button. This caliber of immediate communication and care is reflective of Adventist Health System’s commitment to whole‐person health by caring for the physical, emotional, and spiritual needs of their patients.
“You simply push one button on an iPad and in under a minute you will have a medically qualified interpreter on the line, ready to help you communicate,” explained David Fetterolf, president of the Stratus Language Services Division. “Adventist Health System has always set the standard for quality care, and we are proud to include Stratus services within that care package.” Stratus equipment is expected to begin rolling out in Adventist Health System hospitals in January of 2017.
Stratus is a technology-driven company that is changing the way patients and medical professionals connect across all areas of health care. Stratus built its foundation in the language services industry by innovating various remote interpretation services that include onsite, video and audio interpreters. Stratus has four proprietary products: a video remote interpretation product, Stratus Video; an over‐the‐phone product, Stratus Audio; an in-‐person solution, Stratus InPerson; and a solution for the deaf and hard‐of‐hearing population, Stratus Remote CDI. Stratus has leveraged its existing technology into a telehealth division aimed at improving patient care while reducing hospital costs. Stratus Telehealth solutions include ER / Urgent Care Virtual Consults, the Post Hospital Discharge Solution, Behavioral Health Solution, and Care Coordination Solution. Led by a team of dedicated individuals with decades of experience in the health care and technology markets, Stratus Video is committed to enabling visual communications and vital conversations.
About Adventist Health System
Adventist Health System is a faith-based health care organization headquartered in Altamonte Springs, Florida. A national leader in quality, safety and patient satisfaction, Adventist Health System's more than 80,000 employees maintain a tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient. With 46 hospital campuses and more than 8,300 licensed beds in 10 states, Adventist Health System facilities incorporate the latest technological advancements and clinical research to serve more than 4.7 million patients annually. The full continuum of integrated care also includes urgent care centers, home health and hospice agencies, physician practices and skilled nursing facilities. Each Adventist Health System facility operates independently in delivering care and services to best meet the needs of the local communities they serve. While each entity is unique, all remain united in one mission of Extending the Healing Ministry of Christ.