CENTENNIAL, Colo.--(EON: Enhanced Online News)--Comcast today announced Dana Crandall, Division Vice President, Customer Experience, has joined the Comcast West Division Senior Leadership Team and is now reporting directly to Steve White, President, Comcast West Division. The organizational change marks a key step forward in the company’s ongoing commitment to transforming the customer experience. Crandall will continue to be based at the Comcast West Division office in Denver.
“Our work on the customer experience focuses on taking the effort out of the experience for the customer”
With Crandall’s leadership, the company will continue to focus on its mission to respect customers’ time and simplify their experience. Since joining Comcast in December 2013, Crandall has successfully led the Comcast West Division in the constant improvement of systems, tools, processes, and policies, to deliver a better experience for all customers.
As an advocate for the company’s customers and employees, Crandall and her team have worked with field teams and subject matter experts to examine processes end-to-end, think through how it should look or work from the customer’s side of the phone, truck or experience, and then test and implement the enhancements.
“Our work on the customer experience focuses on taking the effort out of the experience for the customer,” said Steve White, Comcast West Division President. “I am confident that Dana and her team will work every day to ensure that we continue to move even faster to make big changes for the customer.”
Crandall has 25 years of industry experience leading technology, operations and customer service organizations at companies including Qwest and British Telecom. Her responsibilities have included improving operational excellence, fostering employee engagement and cultural change, and driving customer focus.
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com for more information.