ISTANBUL--(EON: Enhanced Online News)--Turkcell’s (NYSE:TKC) (BIST:TCELL) subsidiary Global Bilgi has ranked first in the world in the “Best In Customer Service” category of the largest event in the call center industry around the world, the ContactCenterWorld.com, the “2016 Top Ranking Performers” awards. With this top world ranking, Turkcell Global Bilgi has achieved 9 important best in world rankings in different categories of the same event within the past eight years.
“Achieved nine world leaderships in eight years”
Customer experience solutions centre Turkcell Global Bilgi has ranked best in world in the “Best In Customer Service” category of the largest event in the call center industry around the world, the ContactCenterWorld.com, the “2016 Top Ranking Performers” awards. At the awards ceremony held on Friday, 11 November 2016 in the US city of Las Vegas, the best of Asia Pacific, EMEA and America battled it out to be the best in the world.
Best of digitalization in the world with “Friends World”
The first place achieved by Turkcell Global Bilgi in the “Best In Customer Service” category was achieved with the Youth Segment Customer Services which understands the needs of customers aged under 26 and provides service according to their expectations. This experience center, consisting of customer representatives from a similar age group and equipped with all digital capabilities, called “World Of Dudes” by Turkcell Global Bilgi, has been converted into a world of fun for customers and employees, and provides service using new generation channels such as SMS, Chat, and Social Media instead of traditional channels.
Kantarlı: “Achieved nine world leaderships in eight years"
Turkcell Deputy General Manager of Turkcell Global Bilgi Operations Funda Seyrek Kantarlı, in a statement regarding the matter said; “We have always kept the bar high as Turkcell Global Bilgi for customer services. We constantly update our way of doing business according to the conditions and needs of the day, and planned our workflow taking into account the expectations of each and every client. Digizalition of the experience was one of our priorities. We knew that the young segment would give the best response to this innovative experience. As we are a company which understands the changing customer needs very well, and rapidly transforms to match these needs, we have maintained our leadership in the industry from the day we were established, and are able to share a stage with global giants abroad. One of those stages was the “2016 Top Ranking Performers” held in Las Vegas the other night by “ContactCenterWorld.com”. The “World Of Dudes” concept, prepared taking into account the communications habits and form of communications of our customers aged under 26, brought a top world ranking at the “2016 Top Ranking Performers”, one of the most important contests of our industry. At the moment, we are proud of having achieved a total of 9 best in world in differing categories of the same event to date. I sincerely thank all my colleagues who are the true architects of this success. We will continue to work with our superior technological hardware, years of experience and expert staff to provide the very best service for our public, who we believe more than deserve it.”
About ContactCenterWorld.com "Top Ranking Performers"
The world finals of the contest organized by “ContactCenterWorld.com”, the biggest organization of the call center industry around the world, in order to determine the best of the industry, is called “Top Ranking Performers”.
ContactCenterWorld.com holds a two stage contest each year in order to determine the best call centers in the world. Contactcenterworld.com, dividing the world into three regions as AMERICA, APAC and EMEA, determines the best call centers of each region in the first stage, the regional finals. Call centers that successfully exit the regional finals, battle it out to be “best in world” in 9 different categories in the world finals. Over one thousand companies participate in the contest, seen as one of the most prestigious organizations of the world, each year.