CLEVELAND--(EON: Enhanced Online News)--A concentrated, firm-wide focus on client service has catapulted Ulmer & Berne LLP up nearly 200 spots in BTI Consulting Group’s Client Service A-Team Rankings 2017. Landing at number 90, and up from number 272 just last year, BTI reports that corporate counsel and leading decision makers from the world’s leading organizations recognize Ulmer’s outstanding performance in client service.
“Our goal is to exceed client expectations by being practical and approachable, by speaking directly and clearly, or in other words, being user-friendly. Our steep rise in BTI’s rankings is a direct result of our emphasis on client service. It is rewarding to see our success recognized by BTI.”
For the past 16 years, BTI has published the definitive ranking of client service excellence for the corporate law firm market. BTI’s focus is on which law firms legal decision makers recognize for delivering the absolute best levels of client service. The BTI Client Service A-Team is the gold standard to assess how law firms honestly stack up in client service delivery. The rankings of nearly 300 law firms recognized in the BTI Client Service A-Team 2017 are the end result of over 330 in-depth interviews with legal decision makers at the world’s leading organizations. These are the law firms clients name as reinventing how legal services are delivered.
According to BTI’s in-depth research, corporate counsel ranked Ulmer high in 15 key areas that drive superior client research. These areas include:
- Commitment to Help
- Client Focus
- Understanding the Client’s Business
- Providing Value for the Dollar
- Legal Skills
- Quality Products
- Meeting Core Scope
- Keeping Clients Informed
- Breadth of Services
- Helping to Advise on Business Issues
- Regional Reputation
- Unprompted Communication
- Bringing Together Resources
- Anticipating Clients’ Needs
- Innovative Approach
“Our firm culture is founded on a zealous devotion to client service,” stated Scott Kadish, Ulmer’s Managing Partner. “Our goal is to exceed client expectations by being practical and approachable, by speaking directly and clearly, or in other words, being user-friendly. Our steep rise in BTI’s rankings is a direct result of our emphasis on client service. It is rewarding to see our success recognized by BTI.”
At Ulmer, the focus is on exceeding client expectations and delivering superior, customized legal solutions for an exceptional value. From offices in Cleveland, Columbus, Cincinnati, Chicago, and Boca Raton, the firm's attorneys serve as counselors and partners to a wide range of sophisticated clients to help them solve their complex challenges and achieve their goals. For more information, please visit ulmer.com.