Press Ganey Publishes New White Paper: Increasing Value in the Emergency Department

Analysis of Research Explores ED Strategy as Driver of Organizational Performance and Market Share

BOSTON--()--Press Ganey Holdings, Inc. (NYSE:PGND), in a report released today, reveals key findings and evidence-based case studies outlining strategies to help health care organizations leverage the emergency department to improve performance, grow market share, and align with value-based principles. The Performance Insights white paper, Increasing Value in the Emergency Department: Using Data to Drive Improvement, shares proprietary research and analyses recently presented at the company’s Emergency Department Executive Leadership Summit.

“Emergency care in the U.S. continues to be a critical opportunity for health care organizations to optimize value and reduce suffering throughout the entire patient experience”

The emergency department’s position at the crossroads of inpatient and outpatient care presents both distinct challenges and unique opportunities that can impact the overall patient experience. The report, which includes analysis of responses from more than 1 million patients, identifies factors that influence patients’ perceptions of ED care and provides strategies to help improve organizational performance. Key findings include:

  • The correlation between care delivery variables and patient loyalty measures
  • The relationship between wait times and likelihood to recommend
  • The influence of pain medication prescribing behaviors on patient experience scores
  • The connection between emergency department throughput and hospital perceptions
  • The influence of caregiver suffering on organizational performance

“Emergency care in the U.S. continues to be a critical opportunity for health care organizations to optimize value and reduce suffering throughout the entire patient experience,” said Dr. Thomas H. Lee, Chief Medical Officer, Press Ganey. “The analyses in this paper shed light on challenges facing ED leaders and physicians and provide actionable insights on the patient experience to help drive improvement. A deep understanding of patients’ needs along with teamwork and engagement are essential to providing safe, efficient, and high quality emergency care.”

The Performance Insights white paper, Increasing Value in the Emergency Department: Using Data to Drive Improvement, is available for download here.

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities.

Contacts

Media Contact:
Aria Marketing for Press Ganey
Jessica Cohen, 617-332-9999 x203
jcohen@ariamarketing.com

Press Ganey Holdings, Inc.