LiveOps Appoints Jeff Thompson as CTO and SVP of Engineering and Ryan Proudfoot as VP of Product Management

Two Patent Holders Move into New Roles in Technological Innovation and Product Development

FREDERICTON, New Brunswick--()--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced two senior management promotions today. Jeff Thompson has been promoted to chief technology officer and senior vice president of Engineering, and Ryan Proudfoot has been promoted to vice president of Product Management. Thompson will spearhead global software design and development efforts, while Proudfoot will direct the product teams and drive innovation in LiveOps’ product line. Thompson and Proudfoot will both be based out of LiveOps’ Canadian office in Fredericton, New Brunswick.

“Products should be simple for customers to use and make their jobs easier. I’m really looking forward to leading product development for the next generation of products at LiveOps.”

“Jeff has long been a technological innovator and Ryan has a fantastic understanding of the customer experience and how that impacts product development. The combination of their innovative spirits, experience and energy will make huge impacts and I am confident LiveOps will maintain its position as the world’s best contact center technology provider under their engineering leadership,” said Vasili Triant, CEO of LiveOps. “LiveOps is the clear choice when a customer needs fast ramp-up time, ease of operation and flexibility in its contact center operations. Jeff, Ryan and their team of talented engineers will help LiveOps continue to lead the industry.”

Previously LiveOps’ Senior Vice President of Product Management, Thompson brings nearly 20 years of expertise developing innovative solutions to improve customer service delivery for the global Fortune 500. He joined LiveOps through the company’s 2014 acquisition of UserEvents, where he was founder and CEO, and previously led the CxEngage product team. Thompson has held leadership roles at Conseros Software, which he founded; Genesys Telecommunications Inc., which acquired Conseros; NBTel, a subsidiary of Bell Canada; PowerTel, a competitive local exchange carrier in Australia; Exigen Group, an early pioneer in cloud and software-as-a-service (SaaS) applications; and iQor, a multi-national BPO provider. Thompson is also an active angel investor and adviser to several early-stage startups.

“LiveOps is an innovative and forward-thinking company that was the first to offer a truly multi-tenant contact center platform and the first to roll out a fully WebRTC-enabled contact center,” said Thompson. “As the line between automated and human customer service blurs, LiveOps will continue to lead the way, providing technology and services to give our clients the advantages they need to stay ahead of the competition.”

Previously a Senior Product Manager at LiveOps, Proudfoot has deep experience in product development and management and holds three U.S. patents. He joined LiveOps in early 2015 and has driven ongoing product improvements. He previously worked in product management and customer support with Blackberry World; Research in Motion; and Chalk Media. Proudfoot holds both bachelor and master degrees in computer science from University of New Brunswick.

“I started my career in customer support and that background greatly influenced my approach to product development,” said Proudfoot. “Products should be simple for customers to use and make their jobs easier. I’m really looking forward to leading product development for the next generation of products at LiveOps.”

About LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 14 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.

Contacts

McGrath/Power Public Relations
Allyson Scott, 408-727-0351
AllysonScott@mcgrathpower.com