Allconnect Develops and Launches Groundbreaking Customer Communications Platform

Dynamic Technology Enhances Customer Interactions

ATLANTA--()--Allconnect, a national leader in connecting consumers with essential home services, today announced the launch of Concert, a groundbreaking customer-communications platform that combines proprietary technology and innovative applications to create industry-leading customer interactions.

“The number and complexity of options make home services selections difficult to navigate. Concert personalizes the experience and engages customers on their terms”

The dynamic cloud-based platform allows Allconnect to expertly match key utility and home services, programs and products with interested consumers, resulting in increased engagement and satisfaction. Its real-time analytics enable immediate response to ever-changing market dynamics. It also reduces new product speed-to-market to as little as six weeks, versus up to a year.

“The number and complexity of options make home services selections difficult to navigate. Concert personalizes the experience and engages customers on their terms,” said Allconnect CEO Sam Howe. “Instead of offering options based only on address, agents use a combination of data, analytics, and guided discovery questions to make suggestions based on customer preferences. Now customers interested in green technology are offered green options and cost-conscious consumers, money-saving initiatives. Using relevant product information, we match our utility and home services partners’ products to the specific customer’s needs.”

Behind the success of Concert is a proprietary Allconnect platform called Viper, built on cutting-edge enterprise and web technologies with Service Oriented Architecture (SOA). Viper’s back-end architecture of 25 independent core services allows a multiple number of integrations that can be combined to create new applications.

“Concert creates the capability for sales agents to have a knowledgeable conversation, and help consumers compare products and order seamlessly across providers,” said Howe. “It has the potential to revolutionize our industry. We already see it positively impacting our partners and their customers and our employees.”

About Allconnect

Through relationships with major utilities and home service providers, Allconnect helps millions of consumers save time and money on services for the connected home, including communication bundles, TV, Internet, phone and home security. The company offers a convenient single source for comparing and ordering when customers are transferring or establishing household services and want to ensure they get the best value. Allconnect’s customized solutions for energy partners help increase adoption of energy initiatives, such as home protection products, demand response offers, energy efficiency programs and green energy initiatives. Founded in 1999, Allconnect is headquartered in Atlanta, Georgia, with offices, including Sales & Customer Care Centers, in Atlanta; Houston, Texas; Lexington, Kentucky; and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook

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Contacts

For Allconnect
Sue Rodman, 404-784-5650
sue@mpressionspr.com

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Release Summary

Allconnect, a leader in connecting home services, launches dynamic cloud-based customer communications platform, expertly matching key utility & home service programs & products w/interested consumers

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