Looking for Callback in the Cloud? Virtual Hold Technology Expands Contact Center Callback Options with New Cloud Partners and Offerings

Partnership with CALLPROMISE brings new quick-install options for businesses

Tweet this: #VHT brings #callback solutions to the cloud with @CALLPROMISE.

AKRON, Ohio--()--Virtual Hold Technology (VHT) has been the leader in enterprise virtual queuing and callback solutions since developing the technology 20 years ago. Now, the company is extending its callback solutions into the cloud for small to mid-sized business contact centers through an investment in CALLPROMISE.

“Our contact center customers are looking for a broad array of products and delivery options. We believe that callback should be a standard offering for every customer, on every channel, and for every company large and small”

The new agreement with CALLPROMISE gives contact centers the option to deploy a fully SaaS-based virtual queuing solution aimed at businesses that want to deploy quickly, with no need to purchase and install software. Kevin Sjodin, former CEO of VHT, will manage the CALLPROMISE relationship and offering.

Organizations using the new VHT Callback Cloud for Business, powered by CALLPROMISE, simply route calls through the cloud engine where calls are queued. The assigned times and agent resources are based on custom rules and managed through the callback/agent interaction.

“CALLPROMISE was born in the cloud, so it makes sense that we would partner with the leading callback brand to grow our market share and provide a best-in-class SaaS offering for VHT customers around the world,” said Mike Oristian, CALLPROMISE vice president of business development

More Cloud, More Ways
The partnership with CALLPROMISE is just one way that organizations can access cloud-based callback solutions from VHT. Existing agreements with Verizon Enterprise Solutions and XO Communications allow enterprise contact centers to access VHT callback solutions through cloud service platforms offered by both companies. Now, contact centers can access VHT Callback Cloud for Business through VHT and CALLPROMISE, providing another option that supports additional platforms.

“Our contact center customers are looking for a broad array of products and delivery options. We believe that callback should be a standard offering for every customer, on every channel, and for every company large and small,” said Mark Williams, president of VHT. “Our goal is to make it as easy as possible for organizations to implement callback – across all channels, on a broad spectrum of platforms, and using any format they desire.”

For updates and insights, follow @VirtualHold on Twitter. Virtual Hold Technology is also on Facebook, Google+, LinkedIn and YouTube.

About Virtual Hold Technology (VHT)
Virtual Hold Technology (VHT) helps organizations align customer context with agent availability to drive meaningful, proactive customer engagements. We enable authentic conversations that improve the customer experience, loyalty and operational efficiency. Our omni-channel callback products dramatically improve First Contact Resolution, brand recognition, agent satisfaction, knowledge and responsiveness.

Our customers measure success with VHT through improvements in key metrics, including Net Promoter Score, Customer Satisfaction and Customer Effort Score. In addition, our customers experience significant operational call center efficiencies measured through the elimination of millions of abandoned calls and billions of minutes of customer hold time. To learn more about how Virtual Hold Technology can help transform how you serve your customers, visit http://www.virtualhold.com or email info@virtualhold.com.

VHT and Virtual Hold Technology are trademarks of Virtual Hold Technology.

Contacts

Virtual Hold Technology
Ted Bray, 330-670-2200
marketing@virtualhold.com
or
PadillaCRT
Megan Schulz, 612-455-1767
megan.schulz@padillacrt.com

Release Summary

Virtual Hold Technology (VHT), leader in enterprise virtual queuing and callback solutions, is expanding its contact center callback options with new cloud partners.

Virtual Hold Technology